If a user is locked out of the system - Clear Failed Logins
If a user has tried to log in unsuccessfully more times than the system settings allows, their account is locked.
To unlock a locked account:
- Log in to Vision as a system manager.
- From the Vision front screen, select Management Tools - Control Panel.
- Now select Security, right click on the user concerned and select Clear Failed Logins.
- The user concerned can now log in.
Note - If the administrator is locked out contact the Help Line.