The purpose of Mail Maintenance

Mail Maintenance is a module - part of Control Panel - which services Mail Manager, where incoming and outgoing XML messages are processed to and from Vision. Initially the XML messages will be incoming discharge summaries (Inpatient reports) and out-of-hours reports.

Once laboratories are sending XML messages, then pathology results can be received as well. In Scotland, in the autumn of 2005, SCI Stores will be used to deliver pathology messages using an XML message type of Test Report.

Note - Your Control Panel does not display the Mail Maintenance functions until you switch on Mail Manager.

Mail Maintenance provides these main functions:

• Staff Access- Assigning rights to individual active users for Mail Manager. This is where you set up which mailboxes you have rights to view in your Incoming Mail. You can also remove mailboxes from view, for example, if someone leaves to which you had mailbox rights.
• Actions - Maintenance of practice defined Actions. These are tasks or messages which are attached to incoming messages, which other practice staff will carry out, eg, Patient to make appointment.
• Action Status- Maintenance of Action status codes. These status codes track actions through an initial status of Newly Actioned, through to Completed Action. They are practice definable.
• Message Redirection – Allows you to redirect you own , or other users Mail Manager messages for a defined period of time
• SCI Stores- For Scottish practices receiving XML Test results from hospitals via SCI Stores.

There is another function related to Mail Manager - that of Staff Groups, which is part of File Maintenance in Control Panel. This groups staff into practice-definable groups (eg GPs, Nurses) to enable mail messages to be actioned, copied to, etc.

Management Tools - Control Panel