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Did Not Attends ( DNA's)
You can help manage DNA's within online appointments, the options are:
- Display DNA to patients
- Prevent access to online appointments after this many DNA's
- Check DNA in this range
From Online Services Appointments Configuration, select the General tab - DNAs.
- Tick Display DNAs to patient to enable patients to view their DNA appointments.
- Tick Prevent access to Online Services after this many DNAs to limit patients’ access after a set amount of DNA (removing the tick disables this function).
- Select a number of how many DNAs are permitted before the user account is disabled.
- Tick Check DNAs in this range to specify a date range for the DNA's if required and set a date.