SMS Replies Tab

Practices licensed for SMS messaging in Vision+ can configure incoming SMS messages from the SMS Replies tab.

  1. Configure the following options in SMS Replies:

    • Cancel Appointment Detail - Set the cancel appointment message that your patient receives, for example 'To cancel appointment reply 2' (the digit is a uniquely generated number, when your patient answers with said digit it links to the appointment and cancels it).
    • Cancel Appointment Reason - Select a cancellation reason that populates the audit trail of the appointment when your patient cancels their appointment.
      Training Tip - Consider creating a new cancellation reason in Appointments, see Appointments Setup Cancellation Reasons or Appointments Cancellation Reasons for more details depending on your setup.
    • Informed Dissent Detail - A global message contained in SMS to patients offering the option to stop receiving invitation for call/recall. (The Informed Dissent merge field viewed in the template is replaced in the SMS to the patient by a response code unique to the patient. They start at 1 -9 then A etc).
    • Send Confirmation Messages - Select this box to enable a confirmation message to be sent for all responses received for appointment cancellations, informed dissent and questionnaires.
    • Appointment Cancelled Message - Create the confirmation message to a patient informing them their appointment has been cancelled successfully.
    • Appointment Cancelled Too Late Message - Sets the message to a patient when they have sent a cancel request out with the timeframe allowed by the practice.
    • Informed Dissent Saved Message - A global message contained in the SMS reply to patients confirming their response to stop invitation messages for call/recall invites has been received successfully.
    • Answer Saved Message - This is a global message contained in the SMS reply to patients confirming their response to an SMS question has been received successfully.

  2. Select OK to save your practice wide settings.

View the following video to see more information on SMS Configuration:

 

SMS Configuration (3:06)

Important - For practices with a hosted server, for example AEROS, you must watch the videos on your local desktop. To do this copy and paste the url for this web page into your local browser. Local health board restrictions may also affect access.
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