Mail Manager
The Mail Manager module allows you to easily manage incoming clinical messages for your practice. From Mail Manager, messages are automatically assigned to patients and clinicians and can be automatically filed and Read coded on the patient record without any user intervention. You can also mark incoming messages with an action, for example a pathology result, which can then be completed when the patient contacts the practice, thus providing a clear audit trail of the message workflow.
Incoming messages to Mail Manager are, for example:
- Hospital discharge summaries (also called In Patient Reports)
- Out of hours records (also called Third Party Contacts)
- Incoming pathology messages in Scotland through SCI Stores
- Incoming EDIFACT pathology messages in England, handled in XML format
- Mental health notifications
- Spine messages
English Spine messages include:
- PDS updates
- GP2GP (transfer of electronic health records)
- ETP (Electronic transmission of prescriptions)
- Choose and book referrals
- National Summary Care Record
The functions of Mail Maintenance include:
- Staff Access - Assigning rights to individual users for Mail Manager. Everyone has the right to see their own mail. To see someone else's mail, you need access rights.
- Actions - Maintenance of practice defined Actions. These are tasks or messages which are attached to incoming messages, which other practice staff carry out, eg, Patient to make appointment. These are grouped as Frequent Actions and Additional Actions.
- Action Status - Maintenance of Action status codes. These status codes track actions through an initial status of Newly Actioned, through to Completed Action. They are practice definable.
There is a fourth function related to Mail Manager - that of Staff Groups, which is part of Control Panel - File Maintenance. This groups staff into practice definable groups (eg GPs, Nurses, receptionists) to enable mail messages to be actioned, copied to, etc.
