If a user is locked out of the system - Clear Failed Logins

If a user has tried to log in unsuccessfully more times than the system settings allows, their account is locked.

To unlock a locked account:

1. Log in to Vision as a system manager.
2. From the Vision front screen, select Management Tools - Control Panel.
3. Now select Security, right click on the user concerned and select Clear Failed Logins.
4. The user concerned can now log in.

   Note - If the administrator is locked out contact the Help Line.