Did Not Attends ( DNA's)

You can help manage DNA's within online appointments, the options are:

• Display DNA to patients
• Prevent access to online appointments after this many DNA's
• Check DNA in this range

From Online Services Appointments Configuration, select the General tab - DNAs.

• Tick Display DNAs to patient to enable patients to view their DNA appointments.
• Tick Prevent access to Online Services after this many DNAs to limit patients’ access after a set amount of DNA (removing the tick disables this function).
• Select a number of how many DNAs are permitted before the user account is disabled.
• Tick Check DNAs in this range to specify a date range for the DNA's if required and set a date.