Mail Maintenance (Control Panel)

Mail Maintenance is a module - part of Control Panel - which services Mail Manager, where incoming and outgoing XML messages are processed to and from Vision.

Mail Maintenance provides three main functions:

• Staff Access - Assigning rights to individual users for message management
• Actions - Maintenance of practice defined Actions. These are tasks or messages which are attached to incoming messages, which other practice staff will carry out, eg, Patient to make appointment.
• Action Status - Maintenance of Action status codes. These status codes track actions through an initial status of Newly Actioned, through to Completed Action. They are practice definable.
• Staff Groups - This groups staff into practice definable groups (eg GPs, Nurses) to enable mail messages to be actioned, copied to, etc.