I've forgotten my password - What do I do?

If you have forgotten your password:

  1. From My Health Online - Login, select Forgotten password?

  1. Enter your Username and select Reset password.
  2. An email is sent to your email address with a link to enable you to reset your password.
Important - The Password Reset link expires in 24 hours.
  1. Select the Password reset link in the email and the Account Recovery page is displayed. Add the following to reset your password:
  • New password - Type a new password, it must contain at least 1 lower case, 1 upper case and 1 number (Minimum 8 characters).
  • Confirm password - Re-type the new password to confirm.
  1. Select Reset password. Your password has now been changed and can be used to log into My Health Online.
Note - To print this topic select the Print button in the top right corner and follow the on-screen prompts.