I am getting migration errors - What do I do?
The following is a list of migration errors you may experience and the action you should take:
We cannot migrate your account at this moment
This is usually caused by:
- Connection issues to practice server (blocked or services not running correctly), or
- Username and/or password incorrect for myvisiononline.
Please contact Vision via the Contact Website Support link at the bottom of the screen.
Nothing happens when I try to migrate my account
This is usually caused by
- Your web browser cache causing issues - Try clearing/deleting your browser cache, an option usually found in your internet browser Tools menu, and now try again,
- Connection issues to PFS server, or
- Your firewall blocking the connection.
If after trying the first solution, the problem persists, please contact Vision via the Contact Website Support link at the bottom of the screen.
Practice unavailable
This is usually caused by:
- Depending on the time of day, numbers of patients using the system or maintenance - Try leaving it for half an hour and try again.
If the problem persists, please contact Vision via the Contact Website Support link at the bottom of the screen.
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