What if I have forgotten my PIN number?

If you forget the Security Pin you set up to access your online Medical Record, you can reset it:

  1. Log into www.patient-services.co.uk in the usual way.
  2. Click on My Account and select Security Pin.
  3. Complete as required:
  • New Security PIN - Enter the four digit security PIN number you want to use
  • Confirm Security PIN - Enter the new four digit PIN number again to confirm
  • Random Security Question - Enter the answer you set when initially setting up the Medical Records security options
  1. Click Update to save and close.
Note - To print this topic select the Print button in the top right corner and follow the on-screen prompts.