What do I do when my child reaches 16?
If you have registered a child using your email address, when they reach the age to take control of their own online patient services:
Note - Usernames cannot be updated.
- Log in to their Patient Services account using their existing username and select My Account.
- Select Change Email Address.
- The Change Email Address screen is displayed:
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Complete as follows:
- Email - Enter the young person's email address
- Confirm Email - Enter the young person's email address a second time
- Password - Enter your existing Patient Services password
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Select Update.
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You are prompted: "Please verify your email address by clicking the link we have emailed to you"
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Check your email account and select the link in the email to verify the email address change.
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The Patient Services Email Verification screen is displayed confirming verification.
- Your young person should now change their password, see How do I reset my password? for details.
Note - To print this topic select the Print button in the top right corner and follow the on-screen prompts.