If your Trading Partner/Health Board have not received your New Patient

If your Trading Partner (TP) has not received your new patient registration you need to:

  1. Make a note of the date that the Unacknowledged Acceptance was sent to the TP.
  2. From the Vision 3 Front Screen, select Messaging - GP Communicator .
  3. Find any files sent on the same date or within a couple of days of the unacknowledged acceptance and make a note of the Interchange number. Contact your TP to see if they have received it.
  4. If your TP have not received the file, right click on it and select Re-Transmit.
  5. If you cannot find the file or if your TP have already received it, contact the Helpline in the usual way, see Contacting Us for Support for details.
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