Cancelling Appointments

You can cancel appointments in the Patient's Appointments, Clinician List, Reception and Special Bookings views.

An appointment cannot be cancelled after a patient has been checked in.

Note - You can also cancel multiple appointments in the Clinician List view.
You can also remove an item from the Clipboard in the Clipboard view.

Patient's Appointments or Special Booking View:

  1. Select Patient's Appointments V360Appts_person_red_full_20 button or on Special Bookings V360Appts_star_yellow_20 button.
    The view displays.
  2. Click the Cancel Appointment button alongside the appointment you want to cancel.
  3. Select a cancellation reason from the drop-down.

  4. Select OK.


    The appointment is removed from the list.

    Note - Cancelled patient appointments will be displayed in the Patient Appointments screen in a future release.

Clinician List or Reception View

  1. Select the Clinician List V360Appts_user_blue_20 or on Reception V360Appts_user_blue_20 button.
    The view displays.
  2. Highlight the appointment.
  3. Select the Cancel Appointment V360Appts_calendar_cross_red_20 button.
  4. Choose the cancellation reason from the drop-down list.
  5. Select OK.
    The appointment is removed from the book.
Note - The cancellation reasons available from the drop-down list are defined in Vision 3.
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