Cancel an Appointment

You can cancel appointments in the Patient's Appointments, Clinician List, Reception and Special Bookings views.

An appointment cannot be cancelled after a patient has been checked in.

Note - You can also cancel multiple appointments in the Clinician List view.
You can also remove an item from the Clipboard in the Clipboard view.

From the Patient's Appointments or Special Booking View:

  1. Select Patient's Appointments V360Appts_person_red_full_20 button or on Special Bookings V360Appts_star_yellow_20 button.
    The view displays.
  2. Click the Cancel Appointment button alongside the appointment you want to cancel.
  3. Select a cancellation reason from the drop down and click OK.

    V360Appts_Cancellation_Reason

    The appointment is removed from the list.

    Note - Cancelled patient appointments will be displayed in the Patient Appointments screen in a future release.

From the Clinician List or Reception View:

  1. Click on Clinician List V360Appts_user_blue_20 or on Reception V360Appts_user_blue_20 button.
    The view displays.
  2. Click to highlight the appointment.
  3. Click the Cancel Appointment V360Appts_calendar_cross_red_20 button.
  4. Select the cancellation reason and click OK.
    The appointment is removed from the book.
Note - The cancellation reasons available from the dropdown list are defined in Vision 3.