Password Reset

The password must have a minimum of 8 characters, and 3 of the following rules apply:

  • Upper case
  • Lower case
  • Numbers
  • Non-alphanumeric symbols (for example &  $  % etc)
Note - The last 5 passwords cannot be used.

Reset a User's Password

  1. Search for the user. See - Search for a User.
    All matching results display in a drop down list.
  2. Select the user.
    The User Details screen displays.
  3. Type a new password in the Password box and repeat in the Re-enter Password box.
  4. Click the Save button to update.
Note - Vision users can reset their password via their practice system, and this will update the Vision Data Hub password within approximately 30 minutes.