Archiving Rejected ETP Messages
If Electronic Transfer of Prescriptions (ETP) is active and a prescription printed, but you have not logged into Vision 3 with your Smartcard, Vision 3 is unable to send the message. A rejected or withdrawn message is created, it may also display as having processing or transmission errors.
To archive ETP Rejected messages:
- From Mail Manager , select the message required.
- Right click on the message marked as Rejected:
- Select Archiving - Archive.
These ETP messages can be archived after they are 30 days old:
Direction | Document Description | Filing Status in Mail Manager | Archive if older than 30 days |
---|---|---|---|
Outgoing |
Electronic Prescription |
Withdrawn |
30 days |
Outgoing |
Electronic Prescription |
Processing Error |
30 days |
Outgoing |
Electronic Prescription |
Transmission Error |
30 days |
Note - To print this topic select Print in the top right corner and follow the on-screen prompts.