To ensure time sensitive messages are processed in a timely manner, messages can be redirected to other users during periods of absence.
- To set up a redirect for your messages, for example to cover annual leave, see Redirecting your Messages
- To set up a redirect for another member of staff, for example to cover illness, (System Administrators only), see Redirecting on Behalf of other Users.
Once a redirect is set up, when mail is allocated in Mail Manager, if a mailbox with a redirect is selected, the following message displays 'A message redirection exists for (Mailbox Name). This message will be re-allocated to (Redirection Recipient Name). Do you wish to continue?'.
- Select Yes to continue.
- Select No to cancel and reselect a recipient.
Redirected messages are marked Redirected in the Mail Manager audit trail and displays next to the redirected staff member in Control Panel - Mail Maintenance – Msg Redirection.