Marking Messages as Read

Unread messages display in bold and lose their bold formatting once marked as read. A tick in the box under the Read column also indicates a message is read.

There are several ways to mark an incoming message or messages as having been read, either:

• Automatically, see Message Tab for details,
• Manually, see Manually Marking Incoming Messages as Read for details, or
• As part of an Action, see Adding an Action to a Message for details.

A message cannot be marked as Read unless:

• The whole message is viewed. If a message has more than one tab then you must view each tab.
• In the case of a pathology result, it has been assigned to a patient.
• It has a Read status of Unread.

If you mark a message as Read in error, right click on the message and select Mark as Unread

Once a message is read and any actions complete, the message is no longer Active, see Mail Manager Toolbar for details. To view it, you need to ensure you have All on the toolbar, and not Active .