If the PSD have not received your New Patient

If the PSD have not received your new patient registration you need to:

1. Make a note of the date that the Unacknowledged Acceptance was sent to the PSD.
2. From Messaging, select GP Communicator.
3. Find any files sent on the same date or within a couple of days of the unacknowledged acceptance and make a note of the Interchange number. Contact the PSD to see if they have received it.
4. If the PSD have not received the file, right click on it and select Re-Transmit.
5. If you cannot find the file or if the PSD have already received it, contact the Helpline in the usual way.

   Training Tip - When a patient's record is approved by PSD, the paper record is sent and the electronic record can be imported via the Import facility in Docman.