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Unacknowledged Acceptances (Frozen Patients)
When you add a new patient in Registration, an Acceptance Transaction is generated. This is sent in the next transmission to your TP/HB, the patient's Registration record is "frozen" and they are placed in the Unacknowledged Acceptances file. Once an approval is received from your TP/HB the patient's name is automatically removed from this file, they have a NHS/H+C/CHI number and their registration details are "unfrozen".
You should view your Unacknowledged Acceptances on a regular basis to make sure all new patients have been accepted. For patients who have been registered for more than a week and are still in this file, you should contact your TP/HB to check they have received the registration. Below is a summary of what you need to do:
