A Practice Overview of the Unplanned Admissions Enhanced Service (ES)

As per the BMA recommendations, the Enhanced Service requires you to:

• Establish the case management register
• Inform patients that they are on the register and of their named accountable GP and care co-ordinator
• Put care plans in place for patients on the register
• Offer a bypass number for care providers to discuss patients requiring a potential hospital admission
• Offer same day telephone access to patients on the case register with an urgent medical problem
• Make contact with patients on the case management register following discharge from hospital, to ensure co-ordination and delivery of care
• Regularly review emergency admissions and A&E attendances of their patients from care and nursing homes
• Undertake monthly reviews of all unplanned admissions and readmissions and A&E attendances of patients on the case management register
• Complete a biannual reporting template for your Integrated Care Board (ICB)
  Note - For more information read The BMA Guidance for Enhanced Services 2014/15.