Troubleshooting
If you cannot see appointment slots past a specific date it will be because your appointment books have not been extended that far ahead. Please see your appointments administrator at your practice for further information.
The appointments app allows you to filter your view. If your Filter button is orange like this: it means you have a filtered view applied and you are only viewing specific slots. To clear the filter:
- Click on Filter and either press Clear the filter or re-select the clinicians and / or slot types you wish to search on.
- Click Run to run and filter the View or Save to use it again.
The Appointments app relies on an internet connection and a back end function called message bus to write data back.
The workstation you are using has an N3 connection to the internet which is very reliable. At the top right of the screen is a status button. When the status is white you are connected to the internet , when it has a red cross , the internet connection has been lost for some reason. A message appears saying "Something went wrong - the app has gone offline. You can still use it to view information, but no changes will be saved".
You can continue to view the appointments app but no changes are saved.
If you have full access rights you can set up the following:
- From your name at the top left of the appointments screen, click the arrow and select Preferences from the drop down list (the General Tab is the default screen to open).
- The following options are available within the General Tab:
- To - A practice wide setting to select between "To the end of the books" and a time scale of 7 - 42 "days in the future". You have the option of deciding how far forward you want the books to display.
Timescale for slot retrieval
From - A practice wide setting to select a date range from the drop down list of up to 7 days ago, to set how far in the past the back arrow on Day View will display.
Calendar view display
A user specific setting that sets how many days are displayed per page of your Calendar View.
Note: If you are scrolling back and forth too much you could reduce the days displayed, or if you are in a small practice with only a couple of staff you could choose to view more days per page.
Day View
A user specific setting that sets how many days are shown when you right click the forward arrow in Day View.
Free slot definition
- Select the tick box to include free slots with a slot type that cannot be booked on the current day.
- Once you have set your preferences in the Patient Data tab, navigate back to the previous screen by clicking .
- If you want to undo what you have set on the General tab click the reset button .
The Patient data screen has the following practice wide setting options:
Patient Information display
Select to display patient recall information in the Patient View.
Timescale for patient appointment data
Choose from a drop down list of options from the last 3 months up to the last 5 years, on how much appointment history data in the form of counts displayed in the patient information (Patient View and Booking Form).
DNA icon
Activate and decide how many appointments a patient DNA's before the DNA icon pulses in the Booking Form.
Preferred spoken Language
- When selected, sets the filter selections to the spoken language preference of the selected patient when an appointment is made by clicking in Appointments in Patient View.
- Once you have set your preferences in the Patient Data tab, navigate back to the previous screen by clicking .
- If you want to undo what you have set on the Patient Data tab click the reset button .