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Mail Manager and EPS
Practices should be regularly checking for rejected EPS messages in Mail Manager and reporting rejections to the Vision helpline at a regular interval (say weekly or fortnightly depending upon how many you are getting) so these can be investigated for the root cause.
Generation of the prescription message is undertaken by Mail Manager. Prescription Manager creates the XML message that contains all the data required by Mail Manager to generate a valid EPS message.
As with EPS 1, EPS R2 messages are sent and received via Mail Manager. There are two types of outgoing messages associated with EPS R2:
- Parent Prescription Messages - which carry prescription details and for EPS 2 Phase 3 only cancellation requests.
- PDS General Update Messages – which carry any nomination details (EPS Phase 3 only).
Note - Practices should be regularly checking for rejected ETP messages in Mail Manager and reporting rejections to the Vision Helpline at regular intervals.
In Tools - Options - Message in Mail Manager, if you leave Show Sent Electronic Prescriptions unticked, this only displays messages that are unsuccessful or error messages, and hide successful messages; this improves performance and declutters your screen.
