Cancelling FAQs

Can a dispenser cancel an electronic prescription?

• No. Only prescribers (or other authorised staff working in the GP practice where the prescription was generated) can cancel the electronic prescription. They can do this at any point up until the prescription is dispensed.

Can a single item on a prescription be cancelled?

• Yes. Electronic prescriptions can be cancelled on an individual item basis without invalidating the whole prescription.

Can an electronic prescription be amended?

• No. Once an electronic prescription has been sent to the Electronic Prescription Service it cannot be amended. If an amendment is required, the original electronic prescription or individual item must be cancelled, a new prescription generated (with a new prescription ID) and the patient informed.

Who is responsible for informing the patient if their electronic prescription is cancelled?

• It is the responsibility of the prescriber to ensure that the patient is informed if their electronic prescription is cancelled.

What happens if the patient attempts to collect their medication after the electronic prescription has been cancelled?

• When a dispensing contractor attempts to retrieve the electronic prescription, they are notified of the cancellation.