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Failure to Connect
If your login to the Spine fails, an error message is displayed and you are offered the choices to:
- Retry the logon
- Cancel the logon, or
- Work Offline in Vision.
- Select Retry.
- If the logon still fails, select Details>>> to check that there is not a problem with the Smartcard reader connection.
- If you still have problems logging on, contact your usual Help Desk.
