Business Flag

The Business Flag indicates that the PDS National Back Office is investigating the record as it maybe, for example, a possible duplicate or confusion. A record that has key discrepancies and has been escalated for national resolution will be flagged in this way for the duration of the investigation.

All of the patient information is displayed, and you can see a message advising you to verify the demographic details with the patient.

If a Business flag is returned, select the OK button to continue. Any changes you make update the PDS in the normal way.

If in doubt about any details in the split screen please defer synchronisation and contact the local NHAIS Agency.