Passcode Unlocking/Changing

If you try to enter an incorrect passcode three times, your passcode is locked out.

Unlocking of a Smartcard must be carried out by a Registration Agent (at the CCG) or the Sponsor (at the practice). The Smartcard holder must be present. Users who have forgotten their Passcode or suspect that it may be known by another, or who have been locked out of NHS Applications because of three failed login attempts, should report the problem to a member of the RA Team as soon as is practicable.

In normal circumstances the local sponsor makes changes to or resets the Passcode. Exceptionally Passcode changes may be made by other members of the RA Team.