Failure to Connect

If you fail to connect to the Spine Security Broker (SSB) client and server for the purposes of authentication, the recommended options are:

• Contact your System Supervisor.
• Retry the connection.
• Select Work offline, if you do not need to connect to the national services for on-line bookings or referrals.
  Note - Any changes to patient details are not written to the national dataset and may be lost on subsequent connection.
• Select Details for further information. This may, for example, warn there is a problem with your Smartcard reader, and that it may be disconnected from the workstation.
• Check all connections between Smartcard reader and the machine