Lost, Stolen or Broken Smartcards

If a Smartcard is lost, stolen or damaged:

• Lost and damaged Smartcards should be reported to the Registration Authority (RA) Team as soon as is practicable.
• Once notified that a Smartcard has been lost or damaged, the RA should arrange to have the lost/damaged Smartcard revoked and replaced as soon as possible. In the case of loss or theft, the RA Manager must be informed so that checks may be made to ensure that the Smartcard has not been misused.
• When an issued Smartcard becomes unusable or it is lost or stolen, the Smartcard certificate must be revoked, which renders the Smartcard useless.
• As long as the Smartcard holder’s identity can be verified at a face to face meeting a new Smartcard may be issued.
• If there is any difficulty verifying the user’s identity the user’s Sponsor must be contacted and the users identity verified. It is vital that the Sponsor’s identity can be relied upon when contacting them to verify the user’s identity.