Resetting Passwords and Clearing Failed Logins

Resetting Passwords

To reset a user's password:

  1. Log in to Vision 3 as a system manager.

  2. From the Vision 3 front screen, select Management Tools - Control Panel - Security.

  3. Right click on the user concerned and select Reset Password.

  4. Enter and confirm a new password.

  5. Select OK to save.

  6. Tell the user the password you have set up.

Note - The first time the user logs in they are prompted to set a new password and this one expires.

Clearing Failed Logins

To clear failed logins is a user is locked out:

  1. Log in to Vision 3 as a system manager.

  2. From the Vision 3 front screen, select Management Tools - Control Panel - Security.

  3. Under Current Users, right click on the member of staff concerned and select Clear Failed Logins.

The member of staff can now log in.

See Security in the Management Tools Help Centre for further details.
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