SMS Tab

The SMS tab is used to configure outgoing SMS messages.

  1. Set the options as below:

    • Send SMS between - You can send automated appointment text message reminders. The text reminders are sent between the practice defined transmission times entered here.
    • SMS Read Code Priority - When an SMS message is sent to a patient for a recall (Clinical terms are not added for appointment text messages), a clinical term 9N3G.00 SMS Text Message Sent To Patient (Read)/ 711408005 Short message service text message sent to patient (procedure) (SNOMED CT) is recorded in the patient's record. If required, change the SMS Clinical term priority default by selecting the priority number from the drop-down list. The default priority is 3.
    • SMS From - When text messages are sent, the text in this box displays as the message sender on the patient's phone. We recommend that you enter NHS_NoReply so that the patient knows where the SMS has come from. This also tells the patients they cannot reply to these automated SMS messages. You can, however, enter your practice name if required. Due to network constraints, there is an 11 character limit on this entry.
      • Ignored if replies are enabled - For text messages that require a response from the patient the SMS From details are ignored.
    • Exclude Appointments Within - You can stop reminders being sent to appointments due within the time defined here.
    • Auto Opt In - Sets the SMS consent model to either Auto Opt-In or Auto Opt-Out. You must check that this complies with your practice consent policy as the default is to Opt Patients In.
      See SMS Text Message Explicit Consent for further details.

  2. Select OK to save your practice-wide settings.

View the following video to see more information on SMS Configuration:

 

SMS Configuration (3:06)

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