Unlocking a Shared Care User's Account

Note - You must be logged in as a System Manager to unlock a user account.

After three unsuccessful attempts at logging in, users are locked out of Vision360 applications a locked out message displays depending on the application, for example:

To unlock a shared care user's account:

  1. Open your browser and access Vision360 using the URL provided by the Cegedim Healthcare Solutions implementation team.

  2. Login toVision360 by entering your user name and password and select Sign In:

  3. Select your Systems Support Access Role and then Sign In:

  4. Select Organisational Services .

  5. In Search, enter part of the locked user's name or email and select Search :

  6. All matching results display, select the user required and the Edit User screen displays with the Details tab selected.

  7. A This account has been locked after three failed access attempts message displays at the top of the Details screen:

    Select Unlock .

See Resetting a Password for a Shared Care User for full details.
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