Cancellation Response Message

After you have entered the cancellation reason, a response message is returned. This could be successful (the item is cancelled) or unsuccessful (ie, if the pharmacy have already dispensed item, the item cannot be cancelled).

Category	Description	Desired user action
Successful	The cancellation was successful.	None
At pharmacy	The prescription has been downloaded by a dispensing contractor, but has not yet been dispensed.	Contact the pharmacy
Already Dispensed	The prescription has been dispensed to the patient.	Contact the patient
Transmission Issue	The message could not be transmitted due to a messaging issue.	Contact the patient
Prescription not found	This may be because the cancellation message arrived before the electronic prescription. The spine cancels the prescription automatically when it arrives.	None

If you do not receive a cancellation response or you close Consultation Manager before the response it received, the following warning message is displayed: No cancel verification has been received for the following items for <patient_name><list of items>you should contact the patient or the pharmacy to cancel these items.<pharmacy and patient contact details>OK/Already Cancelled/Continue

Note – It is your responsibility to make sure that the patient is informed of any drug cancellations generated at your practice.