Transmission or Translation Errors and Attachments

If a status of Transmission Error occurs (Outgoing Mail - GP2GP Record Transfer), the audit trail can be viewed for reasons for any transmission errors. These might occur:

• if there are too many attachments (maximum 99) (the audit trail displays a message such as "The service does not support the number of attachments")
• or the message is too big (totalling no more than 5 mB) (the audit trail shows a message such as "The message received exceeded the maximum message size").

In either case, you cannot reprocess the message even if you edit the patient record, as there are still be too many attachments or the message is still too big.

However, for other transmission errors, it is worth trying to send again by right clicking on the GP2GP Record Transfer and selecting Reprocess.

Note - If you are sending attachments in a GP2GP transfer, you need to make sure that any attachment documents are as compact as possible. In particular, Word processing documents have the potential to be very large, especially if they incorporate images or pictures in the header or background. For instance, a letter headed image may be 100 times greater than the same letter without an image. You are strongly advised to consider removing any embedded images in any word processor generated letters that are attached to the core clinical records. If at all possible, attached WP documents should be text only.

Note - Not all formats are supported in attachments. These are replaced by text "placeholders" in the new practice's record. For a list of valid formats, see "Attachments".