Setting-up Staff Rights to View and Action Mail

You should set up at least one member of staff to have the rights to view and action each GP's mail and to deal with any unallocated mail.

GP2GP Request messages come in to Mail Manager marked For the attention of (FAO) the Practice Manager.

From Mail Manager , select Tools - Options - Message tab and select which mailbox GP2GP messages go to. The choice is either the mailbox of the patient's registered GP, or to leave the GP2GP message unallocated so they can be dealt with by an admin staff who has rights to see unallocated mail.