Duplicate Messages

If two messages (or more) are received with the same message reference, then the second (and subsequent) message is marked with a red folder .

To process a duplicate message, you should remove the duplicate status and then in England, Wales and Northern Ireland only archive it:

1. From Mail Manager , select the duplicate message.
2. Right click and select Message - Remove Duplicate Status:

   

3. Select either:
   • Yes - To remove the duplicate status icon, and then in England, Wales and Northern Ireland only you must then right click on it and select Archiving.
   • No - If you are not sure this message is a duplicate, the two messages remain, both with the duplicate status icon.

In the same way as original messages, duplicated messages may be:

• Unassigned - Right click on the original message and select Assign, see Assigning a Patient for details.
• Unallocated - Right click on the original message and select Allocate, see Allocating a Message for details.