Frequently Asked Questions

How do I ...?

Should your patient wish to upgrade their basic online account (Appointments only) to a full online services account:

  1. From the patients registration record select their Online Services tab.
  2. Record two acceptable forms of identification.
  3. Select Upgrade OSU Account and simply follow the on screen prompts.
See Creating a Patient Online Account for full details.

You can reprint an online services Registration Letter should your patient mislay their original:

  1. From Registration, select the patient you require.
  2. Select Online Services.
  3. Now, select Reprint Account Details:

See Reprinting an Online Services Registration Letter for details.

To unlock a patient's online account manually:

  1. From Registration, select the patient required.
  2. Select Registration Details - Online Services and select Active to unlock the patient's online account:

  3. Now, select OK to save and close.

Where do my Patients get Help?

Click here for patient based Patient Services Support

Your patients can look up and, if required, print any topic relating to their use of Patient Services from the Help link on Patient Services.

Click here for patient based My Health Online Support in English

Click here for patient based My Health Online Support in Welsh

Your patients can look up and, if required, print any topic relating to their use of My Health Online from the Help link on My Health Online.

Common Patient Questions

Your patients can register their children and/or dependants in the same way as they are registered.

Simply create an online account for the dependant using the email address of the parent/carer:

See Creating an Account for a Dependent for details.

Online Patient Services - Additional Resources

    • From the Knowledge Base select Quick References and Guides - Patient Online Services.
    • Note - To print this topic select Print in the top right corner and follow the on-screen prompts.